Fulfillment Policy – Entrepreneur LLC
At Entrepreneur LLC, we are committed to providing exceptional virtual assistant services to our clients while ensuring transparency and satisfaction throughout our engagement. Our Fulfillment Policy outlines our procedures regarding billing, invoicing, and guaranteeing client satisfaction.
- Billing Cycle:
- Clients are billed every Monday for the previous week’s services provided by our virtual assistants.
- Billing is based on the agreed-upon rate for the services rendered during the billing period.
- Invoicing Process:
- Invoices are generated and sent to clients every Monday for the preceding week’s work.
- Prior to sending the invoice, we confirm the details with the client to ensure accuracy and transparency.
- Clients will receive an invoice via email or any other agreed-upon method.
- Payment Terms:
- Payment is due upon receipt of the invoice unless otherwise agreed upon in writing.
- Clients are responsible for ensuring timely payment to avoid any disruption in services.
- 30-Day Money Back Guarantee:
- We stand behind the quality of our virtual assistant services. Therefore, we offer a 30-day money back guarantee to our clients.
- If a client is not satisfied with our services within the first 30 days of engagement, they may request a full refund of the fees paid.
- Refund requests must be submitted in writing within 30 days of the initial engagement.
- Upon receipt of a valid refund request, we will process the refund promptly, typically within 5-7 business days.
- Termination of Services:
- Clients have the right to terminate services at any time, subject to the terms outlined in our service agreement.
- Upon termination, any outstanding invoices must be settled according to the agreed-upon terms.
- Communication and Support:
- We value open communication with our clients and encourage them to reach out with any questions, concerns, or feedback regarding our services.
- Our customer support team is available to assist clients during regular business hours and will respond to inquiries promptly.
By engaging our virtual assistant services, clients acknowledge and agree to adhere to the terms outlined in this Fulfillment Policy. We are committed to providing a seamless and satisfactory experience for all our clients at Entrepreneur LLC.
